Pre-Sales Technical Support
As a trusted crane manufacturer, DINGYA has more than 200 engineers expert in providing excellent technical solutions in material handling. Our pre-sales services include:
- Project design
- Process design
- Purchase program
- Custom solutions
Installation and Commissioning
We manufacture cranes that can easily used by following operating videos, manuals, and guides. However, we can also dispatch a team of engineers to provide on-site installation services.
Our team will install, test, and check every crane in your site to make sure that they operate safely and efficiently. Our installation and commissioning services guarantees that your cranes will work properly from day one.
Training Services
We provide training services to make sure your team will operate the machines safely. DINGYA offers free training about the crane’s proper usage, maintenance, and other technical information.
Our online and on-site training includes actual operation of the cranes so your operators will get familiarize with the technical parameters.
DINGYA will teach your team the general operation and maintenance methods to deal with emergencies and use the cranes safely.
After-Sales Services
DINGYA offers a 12-month warranty for all our cranes. It covers product quality problems due to our production. During the warranty period, we will be responsible for replacement parts and repairs for free.
After successful crane commissioning, our team will go to your site on a regular basis to inspect every crane and solve technical problems. Our customer service team is available 24/7 to assist with your needs and concerns.
Custom Lifting Solutions
We manufacture custom crane and lifting machinery solutions. Our team can manufacture based on your:
- Industry
- Maximum lifting capacity
- Span requirements
- Lifting height
Spare Parts Replacement
We stock a sufficient inventory of spare parts for all crane models in our warehouse ready to ship whenever you need them. This includes:
- Laminated hook
- Steel wire rope
- Coil tongs
- Grab bucket
- End carriages
- Crane control panels
- Crane wheel
- Crane gear motor
- Crane hook, and more
