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Frequently Asked Questions

Frequently Asked Questions

Which one is better between single girder and double girder overhead crane?

You can use single girder crane for lighter capacities (up to 20 tons) and smaller spans. Double girder cranes are usually used for heavier capacities more than 20 tons, applications needing frequent heavy-duty cycles, higher lifting heights, and wide spans.

What is the lifting capacity of your gantry crane?

Our gantry cranes are available in capacities ranging from 1 to 100+ tons. Their spans and lifting heights can be customized. You can use them for container handling and more.

What type of power supply does your crane use?

Our cranes support single-phase, three-phase, 50Hz/60Hz, 220V, 380V, and 415V. We also have cranes that uses diesel for outdoor sites without electricity supply.

Are your cranes safe to use?

Yes. They are designed with overload protection, explosion-proof, rain-proof, anti-collision system, buffer devices, limit switches, and more.

Are your cranes suitable for outdoor and indoor applications?

Yes. Our outdoor cranes are designed with sun protection treatments, rain-proof, and anti corrosion while our indoor cranes have standard components and paints.

Which colors can I choose for your cranes?

We offer standard colors. You can also choose custom colors such as high temperature resistant and anticorrosion industrial paint.

What is your MOQ?

Our minimum order quantity is 1 set of cranes. We support single orders for small businesses and bulk crane orders for large projects.

Are your cranes certified?

Yes. Our cranes are certified by SGS, ISO9001, CE, and more.

What is your lead time for my custom crane orders?

Custom cranes have typical lead time of 30 to 45 days depending on special requirements, span, capacity, complexity, and quantity.

Do you export cranes to other countries?

Yes. We export cranes to different countries in Europe, Middle East, Africa, Asia, North America, and more.

Are your cranes come with warranty?

Yes. We provide a standard 12-month warranty. It covers mechanical and structural defects. Extended warranty is also available.

Do you provide crane spare parts?

Yes. We have a stock of spare parts for all crane models.

Do you offer after-sales support?

Absolutely. We have technical support team that offers preventive maintenance programs, on-site services, and remote troubleshooting.

Do you provide operator training?

Yes. We provide free online and on-site training for daily maintenance, safety, and operation.

Are your cranes come with installation manuals?

All our cranes come with detailed maintenance handbook, operation guide, and installation manual. DANGYI also offers on-site commissioning and remote installation.

How do you pack and ship my crane orders?

We package your crane orders with protective films and waterproof plywood boxes. We will ship through air, land, or sea transportation.

What are your payment terms?

We accept payment through Western Union, PayPal, L/C, and T/T. We require 30% advance deposit and the remaining 70% will be paid before shipment.

Do you offer cranes designed for special industry needs?

Yes. We can manufacture cranes for special industries such as explosion-proof environment, nuclear facilities, foundries, steel mills, and more.

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